Software For Contact Centers Learn More Get Started

Personal Professional Services

Support for your entire data and communications environment is possible. Our expert resources are available to you whenever, wherever, and however you need us.

Custom-Made Managed Services

We’re your One connection for comprehensive IT solutions & services powered by world class technology and the best certified experts in the industry. That’s just the beginning.

Contact Center Seamless Solutions

Engage customers with a superior experience on the media of their choice. From management to support, we can help you maximize your contact center’s reliability and performance.

Customer Interaction Management

Schedule, track, score customer interactions and context with a single tool

Campaigns

Multi-channel outbound campaign manager, directly from a CRM

Callback

Customers can request a callback either from a webpage or while waiting in a calling queue

Surveys / Quality Assurance

Quality Assurance and Customer (satisfaction) scores after a call / interaction

Customer Profiles

Add/ edit customer records on-premise and sync Customer profiles with your CRM

Hybrid Chat

Customers, agents and bots over any chat channel in a conference

Interaction history

Follow a customer’s journey across channels (IVR, Voice, Email, Chat, Social, SMS). Do the same per agent and link it to your CRM

Agent Guidance

Deliver consistent call experience with Agent call scripter. Save training costs and increase agent productivity with step-by-step call guides

Tagging and Wrap up

Add tags/ labels/ wrap-up reasons to interactions

Voice Recording

A simple, single-location integrated voice recording solution

CRM Connectors

Pop up the caller’s profile when a call or media arrives; click-to-dial.


Oracle Service Cloud
Multi-channel outbound campaign manager, directly from a CRM.

 

SAP CIC or Hybris
Callers can request a callback either from a webpage or while waiting in a calling queue.

 

Microsoft Dynamics
Quality Assurance and Customer (satisfaction) scores after a call/ interaction.

Oracle Siebel
Add/ edit customer records on-premise. Sync Customer profiles from the corresponding CRMs.

Supervisor Tools

Non-technical supervisors can change agent skills with drag-n-drop, change IVR announcements, modify business calendars and logical call switches

Agent Reskilling

Agent skill and CSQ changes

Announcements

Record and change IVR announcements/ prompts

Calendars and Switches

Calendars and logical Switches change the behavior of the call center script when activated

Wallboards & Dashboards

Out of the box, prebuilt gadgets, enabling administrators to design their own wall- and dashboard

  • One
  • Two
  • One
  • Two

Finesse Gadgets

Switching from CAD to Finesse or using Finesse for the first time, we provide an array of gadgets to increase agent efficiency, productivity and inter-team collaboration.

Whisper

Supervisors whisper to agents during customer call

Wrap-up

Agent can select wrapup codes

Customer Profile

Shows Customer Info from CIM to agent

Interaction History

Shows the last five interactions per customer or per agent

Agent Guidance

Scripted conversation guides for agents for in- and outbound calls

Internal Chat

Agents can chat amongst each other

Call Forwarding

Operators can see the availability status of agents, chat with them and then forward the call

SMS/ Hybrid Chat

Send an SMS to the caller to share quick links or other useful, confidential info

Call Parking

Park a call if a high priority/emergency call arrives

Our Customers

Back To Top